PlumbWorks Privacy Policy

Effective Date: July 1, 2026
Last Updated: July 1, 2026

1. Introduction

PlumbWorks (“PlumbWorks,” “Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, request services, communicate with us, or otherwise interact with our business.

This Privacy Policy explains:

• What information we collect;

• How we use that information;

• How we protect your information;

• When information may be shared;

• Your choices regarding your information; and

• Your rights under applicable law.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

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2. Information We Collect

We may collect the following categories of information.

Information You Provide

When you interact with PlumbWorks, you may provide information including:

• Name

• Company name (if applicable)

• Mailing address

• Service address

• Email address

• Telephone number

• Mobile phone number

• Payment information

• Photos or videos you submit

• Plumbing service requests

• Appointment details

• Communications with our office

• Reviews or feedback

Providing certain information may be necessary for us to schedule appointments, provide estimates, perform services, or respond to inquiries.

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Information Automatically Collected

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device type

• Operating system

• Referring website

• Pages viewed

• Time spent on pages

• Date and time of visits

• Clickstream information

• Website performance data

This information helps us improve our website and better understand how visitors use our services.

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Cookies and Similar Technologies

Our website may use:

• Cookies

• Pixels

• Web beacons

• Session identifiers

• Analytics technologies

These technologies help us:

• Remember your preferences

• Improve website functionality

• Measure website traffic

• Understand visitor behavior

• Improve user experience

• Evaluate advertising effectiveness

Most browsers allow you to disable cookies; however, some website features may not function properly if cookies are disabled.

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3. Website Analytics

We may use third-party analytics providers, including services such as Google Analytics, to understand website usage and improve our online services.

Analytics providers may collect information such as:

• Device information

• Browser information

• Geographic region

• Pages visited

• Time spent on the website

• Referral sources

This information is generally aggregated and is not used by us to personally identify individual visitors.

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4. How We Use Your Information

We may use your information to:

• Schedule appointments

• Provide plumbing services

• Prepare estimates

• Process invoices and payments

• Respond to questions

• Send appointment reminders

• Confirm service visits

• Provide customer support

• Improve our website

• Improve customer service

• Maintain business records

• Detect fraud

• Protect our business

• Enforce our agreements

• Comply with legal obligations

• Send service updates

• Respond to warranty requests

• Communicate regarding ongoing or completed work

Where permitted by law, we may also send promotional communications to customers who have requested information or provided consent.

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5. Text Messaging (SMS) Communications

PlumbWorks may communicate with customers by text message regarding:

• Appointment confirmations

• Appointment reminders

• Technician arrival notifications

• Estimate approvals

• Service updates

• Scheduling changes

• Billing notifications

• Customer support

• Warranty communications

• Requested promotional offers (only with consent)

SMS messages are sent only to customers who have provided their mobile telephone number and, where required, appropriate consent.

SMS Consent

Your consent to receive SMS messages is voluntary and is not required as a condition of purchasing services.

By providing your mobile telephone number and opting in, you consent to receive text messages from PlumbWorks regarding the purposes described above.

Message Frequency

Message frequency varies depending on your interaction with our business.

Message and Data Rates

Message and data rates may apply according to your wireless carrier plan.

Opt-Out

You may opt out of SMS communications at any time by replying:

STOP

After opting out, you will receive one confirmation message, and no additional SMS messages will be sent unless you opt in again.

Help

For assistance, reply:

HELP

or contact us directly using the information provided at the end of this Privacy Policy.

SMS Privacy Commitment

SMS consent is not shared with third parties or affiliates for marketing purposes.

PlumbWorks does not sell, rent, or share your mobile phone number or SMS consent with third parties for their own marketing purposes.

Service providers that assist us in delivering text messages process information solely on our behalf and under contractual confidentiality obligations.

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6. Contact Forms

If you submit information through a website contact form, estimate request, scheduling form, or other online form, we use that information solely to:

• Respond to your request

• Schedule service

• Provide estimates

• Deliver requested information

• Improve customer service

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7. Customer Communications

We may communicate with customers by:

• Telephone

• Email

• SMS

• Postal mail

Communications may include:

• Appointment scheduling

• Estimates

• Invoices

• Service updates

• Warranty matters

• Safety notices

• Customer satisfaction surveys

• Requested promotional communications

You may unsubscribe from marketing emails by using the unsubscribe link included in those emails. Transactional and service-related communications may still be sent when necessary to fulfill our contractual obligations.

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8. Sharing of Information

We do not sell your personal information.

We may disclose personal information only when reasonably necessary, including:

• Payment processors

• Scheduling software providers

• Customer relationship management providers

• Website hosting providers

• SMS delivery providers

• Email service providers

• Accounting professionals

• Legal counsel

• Government agencies when required by law

These providers are permitted to use personal information only to perform services on our behalf.

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9. Business Transfers

If PlumbWorks undergoes a merger, acquisition, reorganization, financing, or sale of assets, customer information may be transferred as part of that transaction, subject to applicable law.

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10. Legal Compliance

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law;

• Respond to lawful legal process;

• Protect our rights or property;

• Prevent fraud;

• Protect customer safety;

• Enforce our agreements; or

• Respond to emergencies involving serious physical harm.

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11. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Although we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

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12. Data Retention

We retain personal information only as long as reasonably necessary to:

• Provide services;

• Maintain business records;

• Comply with legal obligations;

• Resolve disputes;

• Enforce agreements; and

• Meet accounting and tax requirements.

When information is no longer needed, we will securely delete or anonymize it where commercially reasonable.

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13. Your Choices

You may request to:

• Update your contact information;

• Correct inaccurate information;

• Request deletion of information where permitted by law;

• Opt out of marketing communications; or

• Withdraw consent for future SMS marketing communications.

Certain information may be retained where required by law or necessary to complete contractual obligations.

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14. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policy of every website you visit.

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15. Children’s Privacy

Our website and services are intended for adults.

We do not knowingly collect personal information from children under the age of 13. If we learn that personal information has been collected from a child under 13 without appropriate parental consent, we will take reasonable steps to delete that information.

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16. Utah Residents

PlumbWorks complies with applicable federal and Utah laws governing the collection, use, storage, and protection of personal information.

Residents may contact us regarding questions about this Privacy Policy or their personal information using the contact information below.

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17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When material changes are made, the revised version will be posted on this website with an updated “Last Updated” date.

Your continued use of our website or services after changes become effective constitutes acceptance of the revised Privacy Policy.

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18. Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your privacy choices, please contact:

PlumbWorks

Email: office@plumbworks.pro

Website: https://www.plumbworks.pro

Phone: 801.709.5000

Mailing Address:

PlumbWorks

a Gold Collar Plumbing Co.

12180 S 300 E

PO Box 255

Draper UT 84020

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PlumbWorks Plumbing Service Terms & Conditions

Effective Date: July 1, 2026
Last Updated: July 1, 2026

These Plumbing Service Terms & Conditions (“Agreement”) govern all plumbing services provided by PlumbWorks (“Contractor,” “we,” “our,” or “us”) to the customer (“Customer,” “you,” or “your”). By approving an estimate, scheduling service, signing a work order, making payment, or authorizing work verbally, electronically, or in writing, you agree to be bound by this Agreement.

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1. Scope of Services

PlumbWorks will perform only the services specifically described in the approved estimate, proposal, invoice, or work order.

Any work not expressly included is excluded from the scope of work unless approved as a change order under Section 3.

Descriptions, pricing, and recommendations are based upon conditions that are reasonably visible at the time of inspection.

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2. Estimates

Unless otherwise stated in writing:

• Estimates are valid for thirty (30) days.

• Material pricing may change due to supplier cost increases.

• Estimates are based upon visible conditions only.

• Estimates do not include concealed defects or unforeseen conditions.

• Additional work may be required if hidden conditions are discovered.

An estimate is not a guarantee that additional work will not become necessary.

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3. Change Orders

If additional work becomes necessary because of:

• concealed plumbing,

• hidden damage,

• code requirements,

• customer requests,

• unsafe conditions,

• inaccessible piping,

• structural limitations, or

• other unforeseen circumstances,

PlumbWorks will provide the Customer with a revised estimate whenever reasonably practicable before performing the additional work.

Customer approval may be provided verbally, electronically, by text message, email, signature, or other documented communication.

Additional approved work will be billed separately.

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4. Concealed or Unknown Conditions

Plumbing systems are frequently concealed within walls, ceilings, slabs, crawl spaces, and underground utilities.

PlumbWorks is not responsible for conditions that were not reasonably discoverable before work began, including but not limited to:

• hidden leaks;

• deteriorated piping;

• corrosion;

• mold;

• structural damage;

• code violations;

• improperly installed plumbing;

• asbestos-containing materials;

• hazardous materials;

• underground obstructions; or

• utility conflicts.

Discovery of concealed conditions may require additional labor, materials, permits, or inspections.

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5. Customer Responsibilities

The Customer agrees to:

• provide accurate information regarding the plumbing system;

• disclose known defects or prior repairs;

• provide safe access to the work area;

• maintain utilities necessary to perform the work, including water and electricity;

• secure pets before service;

• remove valuable or fragile items from the work area;

• obtain approvals from landlords, property managers, or homeowners’ associations when required.

Delays caused by Customer responsibilities may result in additional charges.

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6. Site Access

The Customer shall provide PlumbWorks with reasonable and uninterrupted access to the worksite during scheduled service hours.

If access is delayed, denied, or restricted after technicians arrive, PlumbWorks reserves the right to charge applicable trip fees, labor charges, or rescheduling fees.

Unsafe working conditions may result in suspension of work until conditions are corrected.

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7. Permits and Inspections

Where required by applicable law, PlumbWorks will obtain permits specifically included within the approved scope of work.

Government inspections are conducted by the applicable jurisdiction and are outside the control of PlumbWorks.

Inspection scheduling by governmental agencies may affect project completion dates.

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8. Final Inspection and Operational Testing

Upon completion of the work, PlumbWorks will perform a reasonable operational inspection and testing of the completed installation, repair, or replacement to verify functionality based upon the completed scope of work.

The Customer is encouraged to participate in the final walkthrough and ask any questions regarding operation or maintenance.

Completion of this inspection helps ensure that any visible issues can be promptly addressed.

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9. Customer Refusal of Final Inspection

If the Customer declines, prevents, postpones, or otherwise refuses PlumbWorks’ reasonable opportunity to complete the final inspection or operational testing:

• the work may be considered substantially complete based upon the completed installation;

• PlumbWorks shall not be responsible for conditions that would reasonably have been identified during the refused inspection;

• any workmanship warranty may be suspended until the inspection is completed, where reasonably possible; and

• PlumbWorks reserves the right to require a return service visit before warranty coverage becomes effective.

Nothing in this section limits rights that cannot legally be waived under applicable law.

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10. Limited Workmanship Warranty

Unless otherwise stated in writing, PlumbWorks warrants its workmanship for twelve (12) months from the date of substantial completion.

This warranty applies only to defects resulting directly from PlumbWorks’ workmanship.

The warranty does not cover:

• normal wear and tear;

• customer misuse;

• abuse;

• freezing;

• improper maintenance;

• chemical damage;

• corrosion unrelated to workmanship;

• acts of God;

• modifications performed by others;

• damage caused by unrelated plumbing failures;

• clogged drains resulting from customer use; or

• work performed by third parties.

PlumbWorks will determine, in its reasonable discretion, whether a claimed warranty issue falls within this warranty.

Repair or replacement of defective workmanship shall be the Customer’s exclusive remedy.

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11. Manufacturer Warranties

Products, fixtures, water heaters, pumps, valves, and equipment installed by PlumbWorks may carry warranties provided solely by their manufacturers.

Manufacturer warranties are separate from PlumbWorks’ workmanship warranty.

PlumbWorks makes no additional warranty regarding products beyond any warranty expressly provided by the manufacturer.

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12. Payment Terms

Unless otherwise agreed in writing:

• Payment is due upon completion of service.

• Larger projects may require deposits or progress payments.

• Accepted payment methods may include cash, check, credit card, ACH, or other approved methods.

Failure to make timely payment constitutes a breach of this Agreement.

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13. Late Payments and Collections

Past-due accounts may be subject to:

• reasonable late charges where permitted by law;

• collection costs;

• reasonable attorney’s fees;

• court costs; and

• other lawful expenses incurred in collecting unpaid balances.

PlumbWorks reserves the right to suspend future work until outstanding balances have been satisfied.

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14. Limitation of Liability

To the fullest extent permitted by Utah law, PlumbWorks’ total liability arising out of any claim related to the services provided shall not exceed the amount paid by the Customer for the specific services giving rise to the claim.

PlumbWorks shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of business, lost profits, loss of use, water damage beyond the scope of our workmanship, or delays caused by circumstances beyond our reasonable control.

Nothing in this Agreement excludes liability that cannot legally be limited under applicable law.

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15. Force Majeure

PlumbWorks shall not be liable for delays or failures to perform resulting from events beyond our reasonable control, including but not limited to:

• severe weather;

• natural disasters;

• utility interruptions;

• supplier shortages;

• labor disputes;

• governmental actions;

• pandemics;

• transportation disruptions; or

• other force majeure events.

Performance shall resume as soon as reasonably practicable.

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16. Customer Property

While reasonable care will be exercised, PlumbWorks is not responsible for pre-existing damage to floors, drywall, landscaping, cabinetry, concrete, tile, or other building materials that must be disturbed to access concealed plumbing.

Reasonable restoration directly included within the approved scope of work will be performed. Cosmetic repairs not expressly included are the responsibility of the Customer.

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17. Governing Law

This Agreement shall be governed by and interpreted in accordance with the laws of the State of Utah, without regard to conflict-of-law principles.

Any legal action arising from this Agreement shall be brought in a court of competent jurisdiction located within the State of Utah.

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18. Severability

If any provision of this Agreement is held unenforceable, the remaining provisions shall remain in full force and effect.

Any unenforceable provision shall be modified only to the extent necessary to make it enforceable while preserving its original intent whenever possible.

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19. Entire Agreement

This Agreement, together with the approved estimate, invoice, work order, warranty documentation, Privacy Policy, and any written change orders, constitutes the complete agreement between the Customer and PlumbWorks concerning the services provided.

No verbal statements or prior discussions shall modify this Agreement unless confirmed in writing by an authorized representative of PlumbWorks.

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20. Electronic Acceptance

The Customer agrees that authorization provided by electronic signature, online approval, email, text message, customer portal, recorded telephone authorization, payment of an invoice, or other electronic means constitutes acceptance of this Agreement and shall have the same force and effect as an original handwritten signature under the Utah Uniform Electronic Transactions Act (UETA) and other applicable law.

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